Customer-Focused Tech Support Specialist (Email & Chat)

Helpware Inc.; Cebu City; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Helpware Inc. in the Philippines is hiring a Technical Service Representative (Email and Chat) to assist customers with technical issues and deliver an outstanding service experience. You will diagnose problems, guide customers through fixes, and document resolutions.

The role requires strong English (C1+), 2+ years of troubleshooting, and experience supporting customers via email or chat. Familiarity with Zendesk/ServiceDesk/Freshdesk is a plus; you must thrive in a fast-paced environment.

Qualifications

• Excellent verbal and written English (C1+).
• 2+ years of professional technical troubleshooting experience.
• Experience supporting customers via email and/or chat.
• Strong ownership of the customer experience and issue resolution.
• Able to tailor communication to different audiences.
• Self-manages in a fast-paced, evolving environment.
• Organized, detail-oriented, and able to spot patterns.
• Willing to learn across multiple tools and systems.

Responsabilités

• Provide technical support via email and chat to customers.
• Diagnose and resolve technical issues with clear guidance.
• Deliver an excellent customer experience and ownership of cases.

Connaissances

English fluency

Technical troubleshooting

Email support

Chat support

Customer service

Independent work

Outils

Zendesk

ServiceDesk

Freshdesk

Description du poste

Helpware Inc. in the Philippines is hiring a Technical Service Representative (Email and Chat) to assist customers with technical issues and deliver an outstanding service experience. You will diagnose problems, guide customers through fixes, and document resolutions.

The role requires strong English (C1+), 2+ years of troubleshooting, and experience supporting customers via email or chat. Familiarity with Zendesk/ServiceDesk/Freshdesk is a plus; you must thrive in a fast-paced environment.