Customer Experience Specialist (Email & Chat)

Helpware; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

Helpware is seeking a Customer Service Representative (Email and Chat) in the Philippines. The role focuses on delivering excellent customer experiences while guiding users through technical issues and product questions.

You will engage with customers via email and chat, maintain calm, professional communication, and resolve problems efficiently. The ideal candidate has at least 1 year of customer service experience, strong English (C1), and a proven ability to work independently in a fast-paced

Qualifications

• Minimum 1 year professional customer service experience.
• Experience supporting customers via e-mail, and/or chat.
• Strong spoken and written English (C1).
• Ability to manage multiple tasks and prioritize effectively.
• Comfort navigating a technical environment and explaining solutions clearly.

Skills

Customer service experience

English proficiency

Email support

Chat support

Communication skills

Independence / self-management

Organization

Tools

Zendesk

ServiceDesk

Freshdesk

Job description

Helpware is seeking a Customer Service Representative (Email and Chat) in the Philippines. The role focuses on delivering excellent customer experiences while guiding users through technical issues and product questions.

You will engage with customers via email and chat, maintain calm, professional communication, and resolve problems efficiently. The ideal candidate has at least 1 year of customer service experience, strong English (C1), and a proven ability to work independently in a fast-paced