Customer Expert - Digital Ads Support | Up to 30K SOB | TP Eastwood

Teleperformance; Philippines; On-site; PHP 295,000 - 353,000; Full time

Benefits offered by this job

HMO

Sign-on bonus

Career growth opportunities

Professional skills development

Supportive work environment

Job summary

Teleperformance is seeking team-driven customer experts to deliver world-class care for digital products and campaigns. You will assist customers with inquiries across platforms, ensuring clear, accurate solutions and a strong service mindset.

Your role includes supporting advertisers with digital marketing concerns, including ads management, campaign optimization, and platform navigation to ensure a smooth customer experience.

Qualifications

• SEO knowledge required across digital products and platforms.
• Experience managing digital advertising campaigns and analyzing performance data.
• Familiarity with major platforms (Google Ads, Meta, LinkedIn, X, TikTok, Amazon, Bing, Snapchat).

Responsibilities

• Provide excellent customer support by assisting customers with inquiries related to digital products, services, and supported platforms.
• For ads support, assist advertisers with digital marketing concerns, including search ads, digital video, campaign management, and platform navigation.

Skills

SEO knowledge

Digital ads management

Campaign management

Advertising platforms familiarity

Communication skills

Education

High School Graduate

Job description

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Job Description:

• Provide excellent customer support by assisting customers with inquiries related to digital products, services, and supported platforms. Address account, product, and service-related concerns while delivering clear, accurate, and customer-focused solutions.

• For ads support, assist advertisers with digital marketing concerns, including search ads, digital video, campaign management, and advertiser platform navigation. Maintain a strong service mindset, use effective communication skills, and help ensure a smooth and positive customer experience.

Qualifications:

• Graduate of at least High School or Senior High School

• At least 6 months of Search Engine Optimization (SEO) knowledge with digital ads management

• Experience managing digital advertising campaigns, analyzing performance data, and supporting clients across major advertising platforms, including but not limited to Google Ads, Facebook & Instagram Ads (Meta), LinkedIn Ads, X (Twitter) Ads, TikTok Ads, Amazon Ads, Microsoft Ads (Bing), Snapchat Ads

Benefits:

• Earn up to 29K + 30K Sign-on Bonus

• HMO

• Career growth and advancement opportunities

• Opportunity to build valuable customer service and professional skills

• Dynamic, diverse, and supportive work environment