Stand out for this role — generate a tailored resume and cover letter in about a minute.
Teleperformance, now TP, invites you to join our team of passionate customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.
We are seeking a backend product support professional with ad tech experience, SQL proficiency, and API know-how to diagnose issues and optimize campaign tracking.
Grow with a dynamic, diverse team in a supportive environment and advance your career while helping improve platform performance.
Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.
Assist clients with digital advertising and backend integration concerns, including pixel setup, API troubleshooting, and campaign diagnostics. Analyze technical issues, provide timely resolutions, and work closely with internal teams to improve platform performance and tracking accuracy.
Minimum of 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
At least 12 months SQL expertise for data analysis, debugging, and reporting tasks.
Proficiency with APIs, server side event tracking, webhooks, and SDK implementations.
Experience with Ads Manager or similar platforms
Ability to read and debug API payloads (JSON/XML) and understand API documentation.
Solid understanding of conversion tracking, attribution models, and marketing analytics.
Excellent problem-solving and communication skills for cross-functional collaboration with clients, engineering, and product teams.
College graduates of IT-related courses are highly preferred
Earn up to 60K
HMO
Career growth and advancement opportunities.
Opportunity to build valuable customer service and professional skills.
Dynamic, diverse, and supportive work environment.