BPO Team Leader: Drive Service Excellence

Conduent; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Conduent Philippines is seeking an experienced Team Supervisor to lead a customer service team and ensure performance aligns with client expectations.

You will coach staff, conduct annual reviews, manage escalations, and coordinate with clients to resolve issues while maintaining service levels and staffing; the ideal candidate communicates clearly, demonstrates strong organizational skills, and mentors teammates to improve quality and efficiency.

Qualifications

• With a minimum of 3 years of BPO experience as a Team/Supervisor.
• Excellent communication skills (oral and written).
• Preferably College Graduate
• Proficient in using MS Office applications and excellent presentation skills.
• Familiarity with interactive learning activities.
• Ability to multi-task in a fast-paced environment
• Amenable to work onsite in Mall of Asia Complex, Pasay City.
• Amenable to work on night shift schedule
• Can start ASAP

Responsibilities

• Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.
• Facilitates resolutions to complex problems and escalations.
• Ensures all levels of service are met as per client expectations.
• Interfaces with the client to identify and resolve on-going issues.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

BPO leadership

Communication skills

Multi-tasking

Night shift readiness

On-site at Mall of Asia Complex

ASAP start

Education

College graduate

Tools

MS Office

Job description

Conduent Philippines is seeking an experienced Team Supervisor to lead a customer service team and ensure performance aligns with client expectations.

You will coach staff, conduct annual reviews, manage escalations, and coordinate with clients to resolve issues while maintaining service levels and staffing; the ideal candidate communicates clearly, demonstrates strong organizational skills, and mentors teammates to improve quality and efficiency.