Customer Experience Team Leader — Performance & Growth

Conduent; Pasay; On-site; PHP 500,000 - 700,000; Full time

Job summary

Conduent in Metro Manila, Pasay is seeking a dedicated team leader to manage performance and training of employees while delivering on operational goals. The role requires strong leadership skills and technical expertise to enhance team performance and service quality.

The ideal candidate will oversee team performance and coach members for continuous improvement, while actively solving operational challenges. Conduent values individuality and provides an inclusive environment for all employees.

Qualifications

• Experience in managing performance appraisals and pay reviews.
• Ability to coach multiple team members for continuous development.
• Strong expertise in program management functions.

Responsibilities

• Manages team members to deliver service level agreements (SLAs).
• Guides the team to meet quality, volume, and timeline targets.
• Implements process improvement opportunities.

Skills

Team performance management

Technical problem solving

Coaching and development

Understanding operational processes

Job description

Conduent in Metro Manila, Pasay is seeking a dedicated team leader to manage performance and training of employees while delivering on operational goals. The role requires strong leadership skills and technical expertise to enhance team performance and service quality.

The ideal candidate will oversee team performance and coach members for continuous improvement, while actively solving operational challenges. Conduent values individuality and provides an inclusive environment for all employees.