Customer Support Analyst - Remote & Hybrid

Timeless Medical Systems; Mandaue; Hybrid; PHP 335,000 - 603,000; Full time

Job summary

Timeless Medical Systems in the Philippines is seeking a Support Analyst to engage customers as the first contact for support issues. You will respond promptly via email, chat or other channels, promoting the company brand through high-quality support of our products and services.

You will handle tickets, escalate when needed, and collaborate with internal teams to ensure adherence to SLAs. A background in customer service and flexibility to work nights or weekends are expected.

Qualifications

• 2+ years related experience in a customer service role.
• Basic knowledge of coding language.
• Flexibility and strong interpersonal skills to work in a diverse environment.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming communications from customers as the first point of contact.
• Manage and resolve customer complaints and issues.
• Provide product and service information to customers.
• Research required information using available resources.
• Route communications to appropriate resources and manage support tickets.
• Collaborate with Sales, Operations and Product Management to address customer issues.
• Document and communicate resolutions and product information.

Skills

customer service

communication

multilingual (asset)

time management

teamwork

Tools

Jira

ZenDesk

MS Project

Google Suite

Word

Excel

Access

Job description

Timeless Medical Systems in the Philippines is seeking a Support Analyst to engage customers as the first contact for support issues. You will respond promptly via email, chat or other channels, promoting the company brand through high-quality support of our products and services.

You will handle tickets, escalate when needed, and collaborate with internal teams to ensure adherence to SLAs. A background in customer service and flexibility to work nights or weekends are expected.