Customer Experience Specialist — Service & Solutions

Gigahertz Computer Systems; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

Gigahertz Computer Systems in the Philippines is seeking a customer service professional to assist clients with service inquiries and to support daily operations. You will record inquiries, monitor progress, and work toward monthly targets set by top management.

The ideal candidate has at least six years in retail, solid written and verbal communication skills, and basic computer literacy. A senior high school diploma is required, with customer service experience considered an advantage.

Qualifications

• Basic computer skills and software proficiency.
• Strong written and verbal communication abilities.
• Senior high school diploma is required; customer service experience is an advantage but not mandatory.
• At least 6 years of experience in any retail industry is required.

Responsibilities

• Assists client with inquiries relating service.
• Record and monitor all service inquiries received from our branch.
• Close and achieve a monthly target given by the top management.
• Ensure to gather all customer information correctly.
• Coordinate with respective department if needed to solve issues and concerns of the customer.

Skills

Computer literacy

Communication skills

Retail experience

Education

Senior high school graduate

Job description

Gigahertz Computer Systems in the Philippines is seeking a customer service professional to assist clients with service inquiries and to support daily operations. You will record inquiries, monitor progress, and work toward monthly targets set by top management.

The ideal candidate has at least six years in retail, solid written and verbal communication skills, and basic computer literacy. A senior high school diploma is required, with customer service experience considered an advantage.