Customer Experience Specialist: Resolve, Delight, Support

Alorica; Pasay; On-site; PHP 167,400 - 279,000; Full time

Job summary

A global leader in customer service is seeking to fill a customer support role in Metro Manila, Pasay. This position involves routine customer service phone support and requires strong interpersonal and communication skills. Candidates must possess at least a high school diploma or GED and have relevant customer service experience. Familiarity with Microsoft applications is preferred. The role involves assisting customers, resolving issues, and maintaining accurate records. Competitive compensation and benefits package offered.

Qualifications

• High school diploma or GED required; graduation from a college with an Associate’s degree preferred.
• Customer service experience is essential.
• Familiarity with Microsoft Windows, Word, and Excel applications is necessary.

Responsibilities

• Responds to requests and calls from customers.
• Identifies customer needs based on procedures.
• Resolves issues and deescalates client dissatisfaction.

Skills

Customer service skills

Strong interpersonal skills

Excellent oral and written communication skills

Patience/empathetic

Ability to use phone and computer systems

Strong listening/comprehension skills

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

A global leader in customer service is seeking to fill a customer support role in Metro Manila, Pasay. This position involves routine customer service phone support and requires strong interpersonal and communication skills. Candidates must possess at least a high school diploma or GED and have relevant customer service experience. Familiarity with Microsoft applications is preferred. The role involves assisting customers, resolving issues, and maintaining accurate records. Competitive compensation and benefits package offered.