Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service firm in Metro Manila is seeking candidates for a customer service role. The ideal candidate will assist customers by addressing inquiries, managing calls, and maintaining records. A High School Diploma or equivalent is required, along with strong customer service and communication skills. This position offers an opportunity to be part of a collaborative team focused on improving service delivery.

Qualifications

• 0-2 years of experience in customer service.
• Demonstrated experience in handling customer inquiries effectively.
• Strong communication skills and a positive attitude.

Responsibilities

• Assist customers by answering inquiries and providing solutions to their concerns.
• Manage incoming calls and customer service inquiries in a professional manner.
• Maintain customer records and ensure accurate order processing.
• Collaborate with team members to enhance service delivery.
• Provide feedback on customer interactions to improve service quality.

Skills

Proficient in English Language

Strong customer service skills

Familiarity with call center operations

Education

High School Diploma or equivalent

Job description

A leading customer service firm in Metro Manila is seeking candidates for a customer service role. The ideal candidate will assist customers by addressing inquiries, managing calls, and maintaining records. A High School Diploma or equivalent is required, along with strong customer service and communication skills. This position offers an opportunity to be part of a collaborative team focused on improving service delivery.