Customer Experience Advocate

Convergys; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A global customer service provider is looking for a Customer Care Specialist in Pasay, Metro Manila. The role involves handling customer inquiries through calls and the internet, providing assistance for non-routine problems. Candidates should have a high school diploma and preferably six months of customer service experience. Strong communication skills, problem-solving abilities, and the capacity to adapt to a high-paced environment are required. The position offers full-time employment with potential shift rotations.

Qualifications

• Minimum of six months of customer service experience preferred.
• Ability to work as a team member and independently.
• Dependable with attention to detail.

Responsibilities

• Ensure service delivery meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements and resolve issues.
• Listen attentively to customer concerns and demonstrate empathy.

Skills

Strong customer service orientation

Problem-solving skills

Strong computer navigation skills

Effective communication (verbal and written)

Multi-tasking

Education

High school diploma

Job description

A global customer service provider is looking for a Customer Care Specialist in Pasay, Metro Manila. The role involves handling customer inquiries through calls and the internet, providing assistance for non-routine problems. Candidates should have a high school diploma and preferably six months of customer service experience. Strong communication skills, problem-solving abilities, and the capacity to adapt to a high-paced environment are required. The position offers full-time employment with potential shift rotations.