Customer Experience Specialist: Resolve, Delight, Support

Alorica; Marikina; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider is seeking individuals to perform customer service phone support, responding to customer requests and addressing client-specific needs. Ideal candidates should possess strong interpersonal skills and a background in customer service. Familiarity with Microsoft applications is also preferred. This role entails constant communication within a call center setting, requiring a patience and positive attitude from candidates to ensure customer satisfaction.

Qualifications

• Experience in customer service is required.
• Familiarity with phone-related customer service tasks.
• May require bilingual language skills as needed.

Responsibilities

• Responds to customer calls related to specific programs.
• Identifies customer needs and resolves issues.
• Provides feedback on call-related issues.

Skills

Customer service skills

Excellent oral and written communication skills

Strong interpersonal skills

Ability to use phone and computer systems

Patience/empathetic

Demonstrate a positive attitude

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

A leading customer service provider is seeking individuals to perform customer service phone support, responding to customer requests and addressing client-specific needs. Ideal candidates should possess strong interpersonal skills and a background in customer service. Familiarity with Microsoft applications is also preferred. This role entails constant communication within a call center setting, requiring a patience and positive attitude from candidates to ensure customer satisfaction.