Customer Experience & Support Specialist

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

A customer service recruitment agency is seeking customer service representatives to respond to inquiries, resolve complaints, and maintain customer records. The ideal candidate will hold a bachelor's degree, have 1-3 years of experience in a related field, and possess strong communication and problem-solving skills. This role is set in a fast-paced BPO environment, making it perfect for dynamic individuals looking to enhance customer satisfaction.

Qualifications

• 1-3 years experience in customer service or related field.
• Strong problem-solving abilities and a customer-centric mindset.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints in a timely and efficient manner.
• Maintain customer records and document interactions.
• Assist in training new customer service representatives.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

A customer service recruitment agency is seeking customer service representatives to respond to inquiries, resolve complaints, and maintain customer records. The ideal candidate will hold a bachelor's degree, have 1-3 years of experience in a related field, and possess strong communication and problem-solving skills. This role is set in a fast-paced BPO environment, making it perfect for dynamic individuals looking to enhance customer satisfaction.