Customer Service Representative (Retail) - Open for All | Mactan Site

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive remuneration

Health and wellness support

Training and development

Team culture and recognition

Employee discounts

Job summary

StaffSmart Outsourcing in Banawa and Mactan, Cebu, is looking for enthusiastic Customer Service Representatives to join our team in a full-time capacity. You will be the voice of our clients, handling inquiries, resolving issues, and ensuring every interaction leaves a positive impression.

Open to all candidates with or without prior call centre experience, this role offers ongoing training and development opportunities, plus a competitive remuneration package and career progression within a

Qualifications

• Excellent verbal communication skills.
• Strong listening skills and empathy.
• Patient demeanour under pressure.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and phone equipment.
• Attention to detail and data entry accuracy.
• Reliability and commitment to attendance.
• Basic literacy and numeracy skills.

Responsibilities

• Handle incoming customer calls and enquiries professionally.
• Provide accurate information about products and services.
• Assist customers with order tracking, shipment status, and delivery inquiries.
• Resolve customer complaints and escalate complex issues when needed.
• Process transactions, returns, and refunds per company policies.
• Maintain detailed customer records and call documentation.
• Follow scripts while adapting communication to the customer.
• Meet or exceed call handling time and satisfaction targets.
• Collaborate with team members and supervisors to improve service quality.
• Contribute to a positive team environment and continuous improvement.

Skills

Verbal communication

Listening skills

Empathy

Multitasking

Computer proficiency

Data entry accuracy

Attendance reliability

Literacy & numeracy

Job description

About us

StaffSmart Outsourcing is a leading customer service and outsourcing solutions provider dedicated to delivering exceptional support across multiple industries. We pride ourselves on building strong relationships with our clients and fostering a dynamic, supportive work environment for our team members. With a commitment to excellence and innovation, we help businesses manage their customer interactions effectively whilst maintaining the highest standards of professionalism and quality.

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team at StaffSmart Outsourcing in Banawa and Mactan, Cebu. This is a full-time position designed for individuals who are passionate about delivering outstanding customer support within the logistics and retail sectors. In this role, you will be the voice of our clients, handling customer enquiries, resolving issues, and ensuring every interaction leaves a positive impression. This position is open for all candidates with or without prior call centre experience, making it an excellent opportunity for those looking to launch or advance their career in customer service.

Key responsibilities

• Handle incoming customer calls and enquiries in a professional and courteous manner

• Provide accurate information about products and services related to logistics and retail offerings

• Assist customers with order tracking, shipment status, and delivery inquiries

• Resolve customer complaints and concerns promptly, escalating complex issues when necessary

• Process transactions, returns, and refunds in accordance with company policies

• Maintain detailed and accurate customer records and call documentation

• Follow company scripts and procedures whilst adapting communication to meet individual customer needs

• Meet or exceed performance targets including call handling time, customer satisfaction ratings, and attendance requirements

• Collaborate with team members and supervisors to improve service quality and efficiency

• Contribute to a positive team environment and support continuous improvement initiatives

What we're looking for

• Excellent verbal communication skills and the ability to articulate information clearly

• Strong listening skills and empathy towards customer needs and concerns

• Patient demeanour with the ability to remain calm under pressure

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency with computer systems, telephone equipment, and relevant software applications

• Attention to detail and accuracy in data entry and record-keeping

• Willingness to follow procedures and company guidelines consistently

• Reliability and commitment to maintaining good attendance

• Basic literacy and numeracy skills

• Preferred: Prior experience in customer service, retail, or logistics environments

• Preferred: Experience working in a call centre or contact centre setting

What we offer

At StaffSmart Outsourcing, we believe in investing in our employees and creating a workplace where they can thrive. We offer competitive remuneration packages designed to reward your dedication and performance. Our comprehensive benefits programme includes health and wellness support to ensure your wellbeing is prioritised. We provide ongoing training and development opportunities to help you build your skills and advance your career within the organisation. Our supportive team culture fosters collaboration and camaraderie, with opportunities for recognition and career progression. Additionally, we provide employee discounts and access to various wellness programs to support your personal growth and professional development.