Customer Experience Specialist, Health Tech & Wellness

Myant Inc; Philippines; À distance; PHP 400 000 - 600 000; Plein temps

Résumé du poste

Myant Inc. is seeking a Customer Experience Specialist to manage inbound queries, resolve issues, and track interactions across channels from a remote location. You will collaborate with cross-functional teams to enhance the customer journey and uphold service standards.

The ideal candidate has 3+ years in CX, strong English communication, and hands-on experience with Zendesk and CRM systems. A proactive, team-oriented mindset is essential for success in this role.

Qualifications

• At least 3 years of experience as a Customer Experience Specialist.
• Experience using help desk solutions such as Zendesk.
• Responsible, reliable with strong organizational and time-management skills and initiative.
• Excellent oral and written communication skills in English.
• Demonstrates experience with CRM systems.
• Goal-oriented team player who works well independently and in teams.
• Excellent attitude towards clients, customers, and peers.

Responsabilités

• Handle inbound (calls and emails) customer complaints and ensure queries and issues are resolved promptly across channels.
• Track and maintain customer interactions, transactions, comments, and complaints.
• Highlight customer issues that require escalation.
• Work in cross-functional teams to provide feedback and help improve customer experience.
• Demonstrate a passion for service and always deliver a remarkable customer experience.
• Embody positivity and a solution-oriented approach towards customers.
• Achieve customer experience KPIs – SLAs, CSAT, etc.

Connaissances

Customer experience

Zendesk

Time management

English communication

CRM systems

Team player

Initiative

Client focus

Outils

Zendesk

CRM software

Description du poste

Myant Inc. is seeking a Customer Experience Specialist to manage inbound queries, resolve issues, and track interactions across channels from a remote location. You will collaborate with cross-functional teams to enhance the customer journey and uphold service standards.

The ideal candidate has 3+ years in CX, strong English communication, and hands-on experience with Zendesk and CRM systems. A proactive, team-oriented mindset is essential for success in this role.