Customer Support Specialist

Myant Inc.; Manila; In loco; PHP 400.000 - 700.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and comprehensive 2

Professional growth opportunities

Global expansion exposure

Mission-driven culture

Collaborative work environment

Descrizione del lavoro

Myant Inc. in Manila is seeking a Customer Experience Specialist to handle inbound calls and emails, resolve issues promptly, and maintain detailed records of interactions.

You will collaborate with cross-functional teams to improve the customer journey and ensure consistent, high-quality service. The role requires 3+ years of CX experience, experience with Zendesk, CRM systems, and strong organizational and communication skills.

Competenze

• 3+ years of experience as a Customer Experience Specialist.
• Excellent oral and written communication skills in English.
• Experience using help desk solutions such as Zendesk.
• Experience with CRM systems.
• Strong organizational and time-management skills with initiative.

Mansioni

• Handle inbound (calls and emails) customer complaints and ensure queries are answered and resolved promptly.
• Track and maintain customer interactions, transactions, comments, and complaints.
• Highlight customer issues that require escalation.
• Work in cross-functional teams to provide feedback and help improve customer experience.
• Demonstrate a passion for service and deliver a remarkable customer experience.
• Achieve customer experience KPIs - SLAs, CSAT etc.

Conoscenze

Zendesk

CRM systems

Communication skills

Organizational skills

Initiative

Attitude toward clients

Strumenti

Zendesk

Descrizione del lavoro

About Us

At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where quality healthcare is more accessible, personalized, and preventative. Powered by extensive, multidisciplinary R&D, Myant combines expertise in textile science and computing, biometrics, AI, and clinical research to develop technologies that seamlessly integrate into everyday life. Our innovation engine continuously expands the platform’s capabilities, addressing cardiovascular health, stress management, sleep optimization, and more.
With global ambitions, Myant is building a worldwide presence, collaborating with healthcare systems, clinics, researchers, and partners to set a new standard in connected health. Our goal is not just to improve care, but to fundamentally redefine the relationship people have with their health, shifting the focus from sick care to lifelong wellness.
By combining cutting-edge biometric sensing, AI-powered insights, and evidence-based behavioral coaching, Myant helps individuals and healthcare teams work together to prevent disease, optimize wellness, and unlock healthier, longer lives.

Key Responsibilities

• Handle inbound (calls and emails) customer complaints and ensure that queries and issues are answered and resolved promptly through all dedicated channels
• Track and maintain customer interactions, transactions, comments, and complaints
• Highlight customer issues that require escalation
• Work in cross-functional teams to provide feedback and help improve customer experience
• Demonstrate a passion for service and always deliver a remarkable customer experience
• Embody positivity and a solution-oriented approach towards customers
• Achieve customer experience KPIs - SLAs, CSAT etc
  

Qualifications

• At least 3 years of experience as a Customer Experience Specialist
• Experience using help desk solutions such as Zendesk
• Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
• Excellent oral and written communication skills in English
• Demonstrates experience with CRM systems
• Goal-oriented team player who works well independently and in team environments to solve problems
• Excellent attitude towards clients, customers, and most importantly peers
  

Technical Requirements

Computer

• Operating System: Windows 10 or macOS 11 and above
• Processor: Intel i5 (10th Gen or above) or equivalent AMD processor
• RAM: Minimum 8 GB
• Webcam and microphone (internal or external) in good working condition
  

Internet

• Primary Connection: Wired broadband connection with a minimum speed of 250 Mbps download / 10 Mbps upload
• Backup Connection: Secondary internet source (such as mobile hotspot, backup broadband, or alternative ISP) must be available at all times in case of primary internet failure
• Note: Public Wi-Fi and mobile hotspots (as primary) are not acceptable
  

Why Join Myant?

• Join a mission-driven company redefining proactive healthcare through textile computing and connected platforms
• Be part of a high-impact business unit focused on solving one of Canada's most urgent health challenges - cardiometabolic disease
• Collaborate with leading clinicians, technologists, and innovators
• Shape patient journeys and care models with real-world, life-changing impact
  

What We Offer?

• A unique opportunity to shape the future of connected healthcare
• Competitive salary and comprehensive benefits
• A collaborative, fast-paced environment where innovation and impact go hand-in-hand
• Opportunities for professional growth in a mission-driven company poised for global expansion
• Exposure working in one of the most innovative and forward-thinking tech company
  

Join us, and help build a healthier, more connected future.

Myant is a diversified, equal opportunity employer. People with a disability or a special accommodation request may send an email to [e-mail].