Customer Support Specialist

Myant Inc; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Myant is seeking a Customer Experience Specialist based in Manila to serve as the frontline for customer inquiries, resolving issues with empathy and efficiency. You will manage inbound calls and emails, track interactions, and escalate when needed.

You will collaborate with product, support, and operations teams to improve the customer journey, maintain KPIs, and uphold Myant's commitment to proactive, preventative health management.

Qualifications

• At least 3 years of experience as a Customer Experience Specialist
• Experience using help desk solutions such as Zendesk
• Strong organizational and time-management skills with initiative
• Excellent oral and written communication in English
• Experience with CRM systems
• Goal-oriented team player who works well independently and in teams

Responsibilities

• Handle inbound (calls and emails) customer complaints and ensure queries are answered and resolved promptly
• Track and maintain customer interactions, transactions, comments, and complaints
• Highlight customer issues that require escalation
• Work in cross-functional teams to provide feedback and improve customer experience
• Demonstrate a passion for service and deliver a remarkable customer experience
• Embodies positivity and a solution-oriented approach towards customers
• Achieve customer experience KPIs – SLAs, CSAT etc.

Skills

Customer service

CRM systems

English communication

Team collaboration

Tools

Zendesk

Job description

About Us:

At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where quality healthcare is more accessible, personalized, and preventative. Powered by extensive, multidisciplinary R&D, Myant combines expertise in textile science and computing, biometrics, AI, and clinical research to develop technologies that seamlessly integrate into everyday life. Our innovation engine continuously expands the platform’s capabilities, addressing cardiovascular health, stress management, sleep optimization, and more.

With global ambitions, Myant is building a worldwide presence, collaborating with healthcare systems, clinics, researchers, and partners to set a new standard in connected health. Our goal is not just to improve care, but to fundamentally redefine the relationship people have with their health, shifting the focus from sick care to lifelong wellness.

By combining cutting-edge biometric sensing, AI-powered insights, and evidence-based behavioral coaching, Myant helps individuals and healthcare teams work together to prevent disease, optimize wellness, and unlock healthier, longer lives.

Key Responsibilities:

• Handle inbound (calls and emails) customer complaints and ensure that queries and issues are answered and resolved promptly through all dedicated channels
• Track and maintain customer interactions, transactions, comments, and complaints
• Highlight customer issues that require escalation
• Work in cross-functional teams to provide feedback and help improve customer experience
• Demonstrate a passion for service and always deliver a remarkable customer experience
• Embody positivity and a solution-oriented approach towards customers
• Achieve customer experience KPIs – SLAs, CSAT etc.

Qualifications:

• At least 3 years of experience as a Customer Experience Specialist
• Experience using help desk solutions such as Zendesk
• Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
• Excellent oral and written communication skills in English
• Demonstrates experience with CRM systems
• Goal-oriented team player who works well independently and in team environments to solve problems
• Excellent attitude towards clients, customers, and most importantly peers

Technical Requirements:

Computer:

• Operating System: Windows 10 or macOS 11 and above
• Processor: Intel i5 (10th Gen or above) or equivalent AMD processor
• RAM: Minimum 8 GB
• Webcam and microphone (internal or external) in good working condition

Internet

• Primary Connection: Wired broadband connection with a minimum speed of 250 Mbps download / 10 Mbps upload
• Backup Connection: Secondary internet source (such as mobile hotspot, backup broadband, or alternative ISP) must be available at all times in case of primary internet failure.
• Note: Public Wi-Fi and mobile hotspots (as primary) are not acceptable

Why Join Myant?

• Join a mission-driven company redefining proactive healthcare through textile computing and connected platforms.
• Be part of a high-impact business unit focused on solving one of Canada’s most urgent health challenges—cardiometabolic disease.
• Collaborate with leading clinicians, technologists, and innovators.
• Shape patient journeys and care models with real-world, life-changing impact.

What We Offer:

• A unique opportunity to shape the future of connected healthcare.
• Competitive salary and comprehensive benefits.
• A collaborative, fast-paced environment where innovation and impact go hand-in-hand.
• Opportunities for professional growth in a mission-driven company poised for global expansion.
• Exposure working in one of the most innovative and forward-thinking tech company

Join us, and help build a healthier, more connected future.

Myant is a diversified, equal opportunity employer. People with a disability or a special accommodation request may send an email to [e-mail].