Customer Experience Specialist — Health Tech Impact

Myant Inc; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Myant is seeking a Customer Experience Specialist based in Manila to serve as the frontline for customer inquiries, resolving issues with empathy and efficiency. You will manage inbound calls and emails, track interactions, and escalate when needed.

You will collaborate with product, support, and operations teams to improve the customer journey, maintain KPIs, and uphold Myant's commitment to proactive, preventative health management.

Qualifications

• At least 3 years of experience as a Customer Experience Specialist
• Experience using help desk solutions such as Zendesk
• Strong organizational and time-management skills with initiative
• Excellent oral and written communication in English
• Experience with CRM systems
• Goal-oriented team player who works well independently and in teams

Responsibilities

• Handle inbound (calls and emails) customer complaints and ensure queries are answered and resolved promptly
• Track and maintain customer interactions, transactions, comments, and complaints
• Highlight customer issues that require escalation
• Work in cross-functional teams to provide feedback and improve customer experience
• Demonstrate a passion for service and deliver a remarkable customer experience
• Embodies positivity and a solution-oriented approach towards customers
• Achieve customer experience KPIs – SLAs, CSAT etc.

Skills

Customer service

CRM systems

English communication

Team collaboration

Tools

Zendesk

Job description

Myant is seeking a Customer Experience Specialist based in Manila to serve as the frontline for customer inquiries, resolving issues with empathy and efficiency. You will manage inbound calls and emails, track interactions, and escalate when needed.

You will collaborate with product, support, and operations teams to improve the customer journey, maintain KPIs, and uphold Myant's commitment to proactive, preventative health management.