Telehealth Patient Care Specialist — Impact & Growth

Eucalyptus; Manila; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Health insurance

Professional development budget

Transportation allowance

Equity options

Job summary

A health-focused company in Manila is seeking a Customer Support Specialist to deliver high-quality support to patients. You will resolve patient issues, collaborate with healthcare providers, and exceed service targets. Ideal candidates should have at least 2 years of experience in healthcare support, strong problem-solving skills, and a keen attention to detail. This role offers a supportive team environment, professional development opportunities, and various leave benefits to promote well-being.

Qualifications

• 2+ years of experience in Telehealth or healthcare support.
• Strong attention to detail.
• Experience with customer service software is a must.

Responsibilities

• Take ownership of patient issues to ensure swift resolution.
• Work closely with doctors, pharmacies, and delivery partners.
• Meet and exceed customer service performance metrics.
• Identify opportunities to enhance services through process innovation.
• Monitor and elevate recurring patient issues.

Skills

Problem-solving

Attention to detail

English communication skills

Customer service software experience

Interest in healthcare

Tools

Google Suite

Mac

Job description

A health-focused company in Manila is seeking a Customer Support Specialist to deliver high-quality support to patients. You will resolve patient issues, collaborate with healthcare providers, and exceed service targets. Ideal candidates should have at least 2 years of experience in healthcare support, strong problem-solving skills, and a keen attention to detail. This role offers a supportive team environment, professional development opportunities, and various leave benefits to promote well-being.