Customer Experience Specialist - Claims & Operations

Monee; Manila; Hybrid; PHP 268,000 - 357,000; Full time

Job summary

MoneeInsure is hiring a Customer Service Agent - Operations in Manila. Join a team within the Operations department to support claims and non-claims inquiries, ensuring rapid, accurate responses and high customer satisfaction.

Ideal candidates have at least 1 year in customer service, strong communication skills, and a customer-first mindset. Experience in insurance or financial services is a plus, with a focus on delivering outstanding service in a fast-paced environment.

Qualifications

• Minimum of 1 year in customer service and complaint handling.
• Experience in insurance or financial services is a plus.
• Strong customer orientation with focus on excellent service.

Responsibilities

• Assist in implementing standard customer service procedures for claims and non-claims.
• Track and report customer service metrics and suggest improvements.
• Handle customer requests, investigations, and resolutions of complaints.
• Clarify issues, identify causes, propose solutions, and follow up to ensure satisfaction.
• Support QA and UAT efforts with stakeholders to ensure outcomes.
• Contribute to design of new processes and product requirements.

Skills

Customer service

Complaint management

Verbal & written communication

Multitasking

Education

Bachelor's degree

Job description

MoneeInsure is hiring a Customer Service Agent - Operations in Manila. Join a team within the Operations department to support claims and non-claims inquiries, ensuring rapid, accurate responses and high customer satisfaction.

Ideal candidates have at least 1 year in customer service, strong communication skills, and a customer-first mindset. Experience in insurance or financial services is a plus, with a focus on delivering outstanding service in a fast-paced environment.