Financial Customer Care Specialist - Flexible Hours

Lexie; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Job Training

Maternity & Paternity Leave

Flexible Hours

Job summary

Lexie in Manila is seeking a customer service professional to provide exceptional support on financial products and services. On-site role requires 1–3 years of experience and a high school diploma, with the ability to handle inquiries about accounts, transactions, and product features.

You will document interactions accurately, stay updated on company policies and regulations, and manage multiple tasks in a fast-paced setting, maintaining a positive attitude and customer-first approach.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 1-3 years in customer service, preferably in a financial setting.
• Skills: Strong communication and interpersonal skills.
• Qualities: Customer-oriented, detail-oriented, proactive.
• Responsibilities & duties: Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service to clients regarding financial products and services.
• Assist customers with inquiries related to their accounts, transactions, and product features.
• Resolve customer issues in a timely and efficient manner while maintaining a positive attitude.
• Document customer interactions accurately and follow up as needed to ensure customer satisfaction.
• Stay informed about company policies and changes in financial regulations to provide accurate information.

Skills

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Lexie in Manila is seeking a customer service professional to provide exceptional support on financial products and services. On-site role requires 1–3 years of experience and a high school diploma, with the ability to handle inquiries about accounts, transactions, and product features.

You will document interactions accurately, stay updated on company policies and regulations, and manage multiple tasks in a fast-paced setting, maintaining a positive attitude and customer-first approach.