Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing firm in Quezon City is seeking a dedicated professional to provide exceptional support via phone, email, and chat. The ideal candidate should have a Bachelor’s degree and 1-3 years of experience in customer service, along with strong communication and problem-solving skills. This role requires maintaining accurate records of interactions and collaborating with the team to enhance customer satisfaction. Join us in a fast-paced and rewarding environment.

Qualifications

• 1-3 years of experience in customer service.
• Must be able to work in a fast-paced environment.
• Customer-centric attitude.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve customer satisfaction.
• Identify complex issues for appropriate department resolution.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

Job description

A customer service outsourcing firm in Quezon City is seeking a dedicated professional to provide exceptional support via phone, email, and chat. The ideal candidate should have a Bachelor’s degree and 1-3 years of experience in customer service, along with strong communication and problem-solving skills. This role requires maintaining accurate records of interactions and collaborating with the team to enhance customer satisfaction. Join us in a fast-paced and rewarding environment.