Customer Success & Solutions Specialist

LSERV Corporation; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A customer service solutions provider located in Quezon City is seeking a dedicated customer support representative. You will handle inquiries via phone, email, and chat, resolve issues, and maintain records of customer interactions. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, with a preference for candidates holding an associate or bachelor’s degree. This role offers an opportunity to work in a collaborative environment focused on customer satisfaction.

Qualifications

• Proven experience as a client service representative.
• Strong phone contact handling skills.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve product or service problems effectively.
• Maintain a positive and professional attitude.

Skills

Customer support experience

Problem-solving attitude

Active listening

Time management

Communication skills

Education

Associate or bachelor’s degree

Tools

CRM systems

Job description

A customer service solutions provider located in Quezon City is seeking a dedicated customer support representative. You will handle inquiries via phone, email, and chat, resolve issues, and maintain records of customer interactions. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, with a preference for candidates holding an associate or bachelor’s degree. This role offers an opportunity to work in a collaborative environment focused on customer satisfaction.