Customer Experience Specialist

Sun & Earth Homes Corporation; Cavite City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sun & Earth Homes Corporation is seeking a customer service associate to handle frontline inquiries on-site in Cavite. The role requires 1–3 years of relevant experience and a diploma.

You will interact with customers via phone, chat, email, and social media, coordinating with internal teams to gather information and provide timely, satisfactory solutions in line with company guidelines. The position is full-time and location-specific, offering an opportunity to contribute to a service-driven

Qualifications

• Diploma required.
• 1-3 years of relevant experience.
• On-site position in Cavite, Philippines.

Responsibilities

• Handle frontline inquiries via phone and digital channels (chat, email, social media) in an effective, efficient and timely manner.
• Coordinate with various departments to gather information necessary for a response.
• Provide solutions to issues in ways beneficial for the client while following company guidelines.
• Communicate with customers and address queries or concerns in a timely, effective manner.
• Perform related tasks from time to time.

Job description

Sun & Earth Homes Corporation is seeking a customer service associate to handle frontline inquiries on-site in Cavite. The role requires 1–3 years of relevant experience and a diploma.

You will interact with customers via phone, chat, email, and social media, coordinating with internal teams to gather information and provide timely, satisfactory solutions in line with company guidelines. The position is full-time and location-specific, offering an opportunity to contribute to a service-driven