Customer Experience Specialist

Tap Growth ai; Bacolod; On-site; PHP 167,000 - 279,000; Full time

Job summary

Ubiquity is hiring a Customer Service Representative who embodies Head, Heart, Hustle. You’ll deliver exceptional service with expertise, empathy, and drive to succeed, handling inquiries by phone, email, or chat and providing accurate solutions.

You should have at least a high school diploma, perhaps with BPO experience, excellent written and spoken communication, and a proactive problem-solving mindset; training is provided to help you grow in a fast-paced, people-centric culture.

Qualifications

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem‑solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Responsibilities

• Provide accurate, efficient, and personalized solutions to our customers.
• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

Skills

Communication skills

Problem solving

Adaptability

Pressure handling

BPO experience

Education

High school diploma

Job description

Ubiquity is hiring a Customer Service Representative who embodies Head, Heart, Hustle. You’ll deliver exceptional service with expertise, empathy, and drive to succeed, handling inquiries by phone, email, or chat and providing accurate solutions.

You should have at least a high school diploma, perhaps with BPO experience, excellent written and spoken communication, and a proactive problem-solving mindset; training is provided to help you grow in a fast-paced, people-centric culture.