Onsite Customer Experience Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 279,000 - 391,000; Full time

Job summary

ResultsCX Named ‘Major Contender’ in Everest Group is seeking candidates for an onsite BPO role. The position requires at least 6 months of BPO experience with any account and a high school diploma. Applicants must be amenable to onsite work and ready to contribute to a positive customer experience.

Responsibilities include responding to inquiries, maintaining records, escalating complex issues, and meeting quality and productivity targets. Only local candidates in the Philippines are considered.

Qualifications

• Need at least 6 months BPO experience, any handled account.
• Ammenable to work onsite.
• At least HS Grad (Old curriculum) SHS Grad.

Responsibilities

• Respond to customer inquiries.
• Maintain accurate records of customer interactions using company systems.
• Escalate complex issues to the appropriate department when necessary.
• Deliver a positive and professional customer experience in every interaction.
• Meet quality, productivity, attendance, and customer satisfaction targets.

Education

High School Diploma

Job description

ResultsCX Named ‘Major Contender’ in Everest Group is seeking candidates for an onsite BPO role. The position requires at least 6 months of BPO experience with any account and a high school diploma. Applicants must be amenable to onsite work and ready to contribute to a positive customer experience.

Responsibilities include responding to inquiries, maintaining records, escalating complex issues, and meeting quality and productivity targets. Only local candidates in the Philippines are considered.