Front Office & Customer Experience Lead

KMC Solutions; Cebu City; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO + free dependent

Exclusive pantry access (MadMax Coffee

Waffle and Ice Cream

Diverse learning & growth

Accessible Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions in Cebu City is seeking a Customer Experience Lead to supervise front desk operations, manage a small team, and deliver exceptional office services that promote show readiness and outstanding client experiences.

The role requires business/admin background, at least 3 years in front office or admin support, proficiency in Power BI and MS Office, and willingness to coordinate across facilities and tenant services.

Qualifications

• Bachelor's or higher in Business Admin/HRM/related field or equivalent experience.
• Minimum 3 years' experience in Front Office/Admin roles.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency in Power BI and MS Office applications.

Responsibilities

• Front desk management and reception operations.
• Lead a small team and ensure office show-readiness and exceptional customer experience.
• Coordinate with tenants, vendors and clients; manage inquiries and requests.
• Ensure proper administrative processes, mail handling, and security policies.

Skills

Leadership

Customer service

Communication

Education

Business Administration / BS HRM / BS Tourism or similar

Tools

Power BI

Microsoft Office

Job description

KMC Solutions in Cebu City is seeking a Customer Experience Lead to supervise front desk operations, manage a small team, and deliver exceptional office services that promote show readiness and outstanding client experiences.

The role requires business/admin background, at least 3 years in front office or admin support, proficiency in Power BI and MS Office, and willingness to coordinate across facilities and tenant services.