Front Desk & Admin Experience Lead

KMC Solutions; Cebu City; On-site; PHP 420,000 - 600,000; Full time

Job summary

KMC Solutions in Cebu City seeks a Customer Experience Lead to manage a busy site, lead a small team, and ensure show-readiness of the office while delivering exceptional client service.

The role covers front desk management, tenant/admin duties, and coordination with vendors to keep operations smooth. Ideal candidates have 3+ years in front office or admin roles and strong Power BI and MS Office skills.

Qualifications

• Degree in Business Administration, HRM, Tourism or similar.
• At least 3 years’ experience as Front Office Staff or Admin Assistant.
• Proficient in Power BI.
• Strong MS Office (Word, Excel, PowerPoint, Office 365).

Responsibilities

• Manage front desk operations and greet visitors.
• Handle calls, mail, and visitor inquiries.
• Coordinate conference room reservations and office services.
• Lead a small team and ensure service standards.
• Maintain office facilities and safety compliance.

Skills

Leadership

Customer service

Communication skills

Time management

Multitasking

Team management

Problem solving

Education

Business Administration / HRM / Tourism degree

Tools

Power BI

MS Office

Excel

Job description

KMC Solutions in Cebu City seeks a Customer Experience Lead to manage a busy site, lead a small team, and ensure show-readiness of the office while delivering exceptional client service.

The role covers front desk management, tenant/admin duties, and coordination with vendors to keep operations smooth. Ideal candidates have 3+ years in front office or admin roles and strong Power BI and MS Office skills.