Customer Experience & Operations Specialist

Somewhere; Philippines; Vor Ort; PHP 916.000 - 1.057.000; Vollzeit

Zusammenfassung

Somewhere is seeking a detail-oriented Customer Support / Operations Assistant in the Philippines. You will handle customer inquiries via email, chat, and social media, process returns, manage orders, and assist with inventory and warehouse coordination to ensure smooth operations.

Key tasks include coordinating wholesale and dropship orders, updating product data across systems, printing shipping labels, and maintaining SOPs.

Qualifikationen

• Minimum 2 years of related experience.
• Fluent English communication skills.
• Familiarity with Shopify; training on EDI and Gorgias will be provided.

Aufgaben

• Handle customer inquiries via email, chat, and social media (Facebook).
• Process returns and exchanges; resolve issues with missing packages.
• Manage and track orders and inventory across internal systems; coordinate with warehouse.
• Print shipping labels and assist with invoicing and supplier payments as needed.
• Support wholesale and dropship order processing and data accuracy across platforms.

Kenntnisse

English fluency

Office apps

Tools

Shopify

EDI software

Gorgias

Jobbeschreibung

Somewhere is seeking a detail-oriented Customer Support / Operations Assistant in the Philippines. You will handle customer inquiries via email, chat, and social media, process returns, manage orders, and assist with inventory and warehouse coordination to ensure smooth operations.

Key tasks include coordinating wholesale and dropship orders, updating product data across systems, printing shipping labels, and maintaining SOPs.