Global Sales Operations & Fulfillment Specialist

Embed; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Embed in Quezon City, Philippines, is seeking a Sales Operation Specialist (Order Processing Specialist) to bridge supply and delivery while interfacing with customers and vendors. You will collaborate with Parts, Finance, Graphics Design and drive process improvements for card supply and service quality.

You will respond to inquiries, manage order workflows, monitor milestones, and ensure timely updates to stakeholders. A fast-paced team environment and strong communication are essential.

Qualifications

• Minimum 1 year of experience in customer service, purchasing, or a similar field.
• Proficiency with the Microsoft Office suite.
• Experience with NetSuite or other ERP system (e.g., Zendesk).
• Good oral and written communication skills.
• High level of communication and interpersonal skills.
• Demonstrates attention to detail and ability to manage priorities.
• Well-organized and self-motivated.
• Works well in a fast-paced team environment.

Responsibilities

• Manage the supply and delivery of cards and media in line with lead times and logistics.
• Respond to customer inquiries by phone and email within service level requirements.
• Review open projects to meet milestones and timelines, manage scope and resources, and provide updates to stakeholders.
• Compare product deliveries with Purchase Orders and contact vendors for discrepancies.
• Maintain proactive communication with customers.
• Stay up to date with industry trends.
• Provide KPI data reporting to reduce expenses and maintain service quality.
• Ensure customer satisfaction and relay quality concerns to vendors and CMSC.

Skills

Customer service

Purchasing

Microsoft Office

CRM/ERP experience

Communication skills

Project prioritization

Team collaboration

Tools

Microsoft Office Suite

NetSuite / ERP / Zendesk

Job description

Embed in Quezon City, Philippines, is seeking a Sales Operation Specialist (Order Processing Specialist) to bridge supply and delivery while interfacing with customers and vendors. You will collaborate with Parts, Finance, Graphics Design and drive process improvements for card supply and service quality.

You will respond to inquiries, manage order workflows, monitor milestones, and ensure timely updates to stakeholders. A fast-paced team environment and strong communication are essential.