Customer Experience Officer (Sales/Aftersales)

Horizon Auto Services Inc.; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Comprehensive training

Competitive salary with commission

Job summary

Horizon Auto Services Inc. in the Philippines seeks a Customer Service professional (Sales or Aftersales) to deliver an exceptional customer experience as the primary point of contact for customers across our dealership network.

You will handle inquiries, schedule appointments, process service requests, address concerns, and coordinate with Sales, Service, Parts, and other teams to promote satisfaction and loyalty.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Communications, Automotive Technology, or any related field.
• 1–2 years of experience in customer service, sales support, aftersales, or dealership operations.
• Experience in the automotive industry is an advantage.
• Excellent verbal and written communication skills.
• Strong customer service mindset with exceptional interpersonal skills.
• Ability to manage multiple customer concerns while maintaining professionalism.
• Knowledge of CRM systems and Microsoft Office applications.
• Strong organizational, coordination, and problem-solving skills.
• Willing to work on a six (6)-day workweek.
• Must be willing to be assigned onsite to any of our branches in Metro Manila (Alabang and Las Piñas), Bicol Region (Camarines Sur and Legazpi, Albay), or Central Visayas (Tagbilaran, Bohol)

Responsibilities

• Serve as the primary point of contact for Sales or Aftersales customers.
• Handle inquiries, appointments, and service requests in a timely manner.
• Address and resolve customer concerns.
• Coordinate follow-ups with customers.
• Coordinate with Sales, Service, Parts, and other dealership departments.
• Promote customer satisfaction, retention, and long-term loyalty.
• Manage multiple customer concerns while maintaining professionalism.

Skills

Communication skills

Interpersonal skills

Problem solving

Time management

Team coordination

Customer-focused

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Microsoft Office

Job description

About the role

The Customer Service (Sales or Aftersales) is responsible for delivering an exceptional customer experience by serving as the primary point of contact for Sales or Aftersales customers. The role ensures timely handling of inquiries, appointments, service requests, customer concerns, and follow-ups while coordinating with the Sales, Service, Parts, and other dealership departments to promote customer satisfaction, retention, and long-term loyalty in accordance with BYD Cars Philippines standards.

Key responsibilities

• Serve as the primary point of contact for Sales or Aftersales customers

• Handle inquiries, appointments, and service requests in a timely manner

• Address and resolve customer concerns

• Coordinate follow-ups with customers

• Coordinate with Sales, Service, Parts, and other dealership departments

• Promote customer satisfaction, retention, and long-term loyalty

• Manage multiple customer concerns while maintaining professionalism

About you

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, Communications, Automotive Technology, or any related field

• At least 1–2 years of experience in customer service, sales support, aftersales, or dealership operations

• Experience in the automotive industry is an advantage

• Excellent verbal and written communication skills

• Strong customer service mindset with exceptional interpersonal skills

• Ability to manage multiple customer concerns while maintaining professionalism

• Knowledge of CRM systems and Microsoft Office applications

• Strong organizational, coordination, and problem-solving skills

• Willing to work on a six (6)-day workweek

• Must be willing to be assigned onsite to any of our branches in Metro Manila (Alabang and Las Piñas), Bicol Region (Camarines Sur and Legazpi, Albay), or Central Visayas (Tagbilaran, Bohol)

Benefits

• Comprehensive sales, product knowledge, and professional development training

• Competitive salary plus attractive commission and incentive programs

• Career growth opportunities within a rapidly expanding dealership network

• Be part of one of the world's fastest-growing electric vehicle brands

• Dynamic, collaborative, and performance-driven work environment