Customer Experience Lead – Own Your Centre & Drive Growth

Regus; Marikina; On-site; PHP 600,000 - 900,000; Full time

Job summary

Regus in Metro Manila, Philippines, is seeking a Customer Services Manager to lead our on-site centre and drive outstanding customer experiences. You will manage daily operations, uphold service standards, and empower your team to deliver excellence for every visitor.

You will oversee customer engagement, upsell offerings where appropriate, and ensure the centre operates like a well-managed business with a focus on growth and customer satisfaction.

Responsibilities

• Managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador.

Job description

Regus in Metro Manila, Philippines, is seeking a Customer Services Manager to lead our on-site centre and drive outstanding customer experiences. You will manage daily operations, uphold service standards, and empower your team to deliver excellence for every visitor.

You will oversee customer engagement, upsell offerings where appropriate, and ensure the centre operates like a well-managed business with a focus on growth and customer satisfaction.