Customer Service Centre Manager | Growth & Flexible Hours

IWG plc; Hinoba-an; On-site; PHP 340,000 - 470,000; Full time

Benefits offered by this job

Wellbeing benefits

Flexible workplace benefits

Job summary

IWG plc in the Philippines is seeking a Customer Services Manager to oversee the centre’s performance with autonomy and resources, ensuring a smooth daily operation. You’ll lead a small team and maintain high standards of service while driving growth.

You will manage on-site operations, deliver exceptional customer service, upsell to existing clients and supervise a small team, driving loyalty and brand value across the centre.

Qualifications

• Experience delivering against targets when leading a small team.
• Background in centres, stores, restaurants or any high customer-focus site.
• Passion, drive, ownership and resilience are essential.

Responsibilities

• Manage all on-site operations for the centre.
• Address challenges and solve problems.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure world-class service for every customer.

Skills

Team leadership

Sales & upselling

Customer service

Target-driven

Communication skills

Job description

IWG plc in the Philippines is seeking a Customer Services Manager to oversee the centre’s performance with autonomy and resources, ensuring a smooth daily operation. You’ll lead a small team and maintain high standards of service while driving growth.

You will manage on-site operations, deliver exceptional customer service, upsell to existing clients and supervise a small team, driving loyalty and brand value across the centre.