Customer Experience Center Lead

IWG plc; Quezon City; On-site; PHP 700,000 - 900,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead and own the day-to-day performance of our on-site centre in Manila. You’ll have autonomy to run the centre as your own business, with the resources to deliver world-class service and financial results.Responsibilities include managing a small team, solving problems, giving tours to prospects, upselling to members and turning customers into brand ambassadors for you, your team and IWG.

Qualifications

• Experience leading a small, close-knit team with a target-driven mindset.
• Strong customer-focus and sales-oriented approach.
• Excellent communication and problem-solving skills.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG plc is seeking a Customer Services Manager to lead and own the day-to-day performance of our on-site centre in Manila. You’ll have autonomy to run the centre as your own business, with the resources to deliver world-class service and financial results.Responsibilities include managing a small team, solving problems, giving tours to prospects, upselling to members and turning customers into brand ambassadors for you, your team and IWG.