Customer Experience & Insights Lead

SEAOIL Philippines, Inc.; Philippines; In loco; PHP 420.000 - 660.000; Tempo pieno

Descrizione del lavoro

SEAOIL Philippines, Inc. is seeking a Consumer Experience Supervisor to improve customer satisfaction, engagement, and loyalty through timely feedback, analysis, and practical improvements across touchpoints.

The role will drive customer-centric decisions and deliver measurable enhancements in service delivery for Filipinos. You will map customer journeys, analyze VOC and CSAT data, develop service guidelines, support loyalty initiatives, and prepare reports and dashboards for Operations,

Competenze

• At least 2–4 years of experience in customer experience, customer service, brand marketing, consumer insights, or retail operations
• Experience in customer feedback analysis, customer journey mapping, VOC/NPS/CSAT reporting, service improvement, or related activities
• Bachelor’s degree in Marketing, Business Administration, Communications, Psychology, or related field

Mansioni

• Support customer journey mapping, consumer insighting, and improvement activities
• Analyze VOC, NPS, CSAT, customer feedback, and consumer insight data
• Manage customer experience standards and service guidelines
• Support loyalty program customer experience and engagement initiatives
• Execute customer experience and consumer insight activities
• Collaborate with Operations, Marketing, Digital, Retail, and Insights teams to ensure timely implementation of customer experience improvements
• Prepare customer experience reports, dashboards, and presentations for stakeholders
• Conduct customer and market monitoring to identify emerging needs and trends
• Support customer experience training and capability-building activities to improve interactions
• Recommend improvements based on data and insights to enhance customer outcomes

Conoscenze

Customer experience

Customer feedback analysis

Journey mapping

NPS/CSAT reporting

Formazione

Bachelor's degree in Marketing

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Psychology

Descrizione del lavoro

SEAOIL Philippines, Inc. is seeking a Consumer Experience Supervisor to improve customer satisfaction, engagement, and loyalty through timely feedback, analysis, and practical improvements across touchpoints.

The role will drive customer-centric decisions and deliver measurable enhancements in service delivery for Filipinos. You will map customer journeys, analyze VOC and CSAT data, develop service guidelines, support loyalty initiatives, and prepare reports and dashboards for Operations,