Customer Experience Specialist

SEAOIL Philippines, Inc.; Quinavite; Vor Ort; PHP 240.000 - 320.000; Vollzeit

Zusammenfassung

SEAOIL Philippines, Inc. is seeking a Customer Relations Officer in Bauang, La Union to ensure excellent service throughout the sales process.

You will handle inquiries, address concerns, and build strong client relationships to enhance satisfaction and loyalty. Responsibilities include resolving issues with the sales team, monitoring feedback, coordinating appointments, and conducting post-purchase surveys to identify improvement areas.

Qualifikationen

• At least 1 year of related employment experience.
• Open to 6-day work schedule.
• Willing to be assigned in Bauang, La Union.

Aufgaben

• Assist in handling customer inquiries through phone, email, in-person channels with timely, professional responses.
• Build and maintain strong customer relationships to ensure a positive experience from inquiry to post-purchase support.
• Resolve customer complaints or issues efficiently, coordinating with the sales team and other departments.
• Monitor customer feedback and provide insights to improve products, services, and interactions.
• Coordinate with the sales team to manage appointments, follow-ups, and special requests for a smooth sales process.
• Ensure customer satisfaction surveys and follow-up calls are conducted to evaluate the sales experience and identify improvements.

Jobbeschreibung

SEAOIL Philippines, Inc. is seeking a Customer Relations Officer in Bauang, La Union to ensure excellent service throughout the sales process.

You will handle inquiries, address concerns, and build strong client relationships to enhance satisfaction and loyalty. Responsibilities include resolving issues with the sales team, monitoring feedback, coordinating appointments, and conducting post-purchase surveys to identify improvement areas.