Customer Experience Specialist

SEAOIL Philippines, Inc.; Quinavite; On-site; PHP 201,000 - 335,000; Full time

Job summary

SEAOIL Philippines, Inc. in Bauang, La Union is seeking a Customer Relations Officer to ensure excellent service throughout the sales process.

You will handle inquiries, address concerns, build strong client relationships, coordinate appointments, monitor feedback, and conduct post-purchase surveys to identify improvement areas. This role works closely with the sales team to resolve issues and enhance customer loyalty.

Qualifications

• Experience in handling customer inquiries and resolving concerns.
• Strong communication skills and ability to build client relationships.
• Ability to coordinate with sales team and monitor feedback.

Responsibilities

• Handle inquiries from customers and address concerns throughout the sales process.
• Build strong client relationships to enhance satisfaction and loyalty.
• Resolve issues with the sales team and monitor feedback for continuous improvement.
• Coordinate appointments and conduct post-purchase surveys to identify areas for improvement.

Skills

Customer service

Communication

Relationship management

Job description

SEAOIL Philippines, Inc. is seeking a Customer Relations Officer in Bauang, La Union to ensure excellent service throughout the sales process.

You will handle inquiries, address concerns, and build strong client relationships to enhance satisfaction and loyalty. Responsibilities include resolving issues with the sales team, monitoring feedback, coordinating appointments, and conducting post-purchase surveys to identify improvement areas.