Consumer Experience Supervisor

SEAOIL Philippines, Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking a Consumer Experience Supervisor to improve customer satisfaction, engagement, and loyalty through timely feedback, analysis, and practical improvements across touchpoints.

The role will drive customer-centric decisions and deliver measurable enhancements in service delivery for Filipinos. You will map customer journeys, analyze VOC and CSAT data, develop service guidelines, support loyalty initiatives, and prepare reports and dashboards for Operations,

Qualifications

• At least 2–4 years of experience in customer experience, customer service, brand marketing, consumer insights, or retail operations
• Experience in customer feedback analysis, customer journey mapping, VOC/NPS/CSAT reporting, service improvement, or related activities
• Bachelor’s degree in Marketing, Business Administration, Communications, Psychology, or related field

Responsibilities

• Support customer journey mapping, consumer insighting, and improvement activities
• Analyze VOC, NPS, CSAT, customer feedback, and consumer insight data
• Manage customer experience standards and service guidelines
• Support loyalty program customer experience and engagement initiatives
• Execute customer experience and consumer insight activities
• Collaborate with Operations, Marketing, Digital, Retail, and Insights teams to ensure timely implementation of customer experience improvements
• Prepare customer experience reports, dashboards, and presentations for stakeholders
• Conduct customer and market monitoring to identify emerging needs and trends
• Support customer experience training and capability-building activities to improve interactions
• Recommend improvements based on data and insights to enhance customer outcomes

Skills

Customer experience

Customer feedback analysis

Journey mapping

NPS/CSAT reporting

Education

Bachelor's degree in Marketing

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Psychology

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Consumer Experience Supervisor!

What is this role about?

This role contributes to stronger customer satisfaction, engagement, and loyalty by providing timely customer feedback, experience analysis, and implementation support that help improve customer touchpoints, service delivery, and customer‑centric business decisions.

What will YOU do?

• Support customer journey mapping, consumer insighting, and improvement activities

• Analyze VOC, NPS, CSAT, customer feedback, and consumer insight data

• Manage customer experience standards and service guidelines

• Support loyalty program customer experience and engagement initiatives

• Execute customer experience and consumer insight activities

• Collaborate with Operations, Marketing, Digital, Retail, and Insights teams to ensure timely implementation of customer experience improvements

• Prepare customer experience reports, dashboards, and presentations to provide stakeholders with timely and relevant information for decision‑making

• Conduct customer and market monitoring activities to identify emerging customer needs, behaviors, and experience trends

• Support customer experience training and capability‑building activities to improve customer interactions and service delivery

• Recommend customer experience improvements based on data and customer insights to address identified pain points and enhance customer experience outcomes

What will YOU need?

• At least 2–4 years of experience in customer experience, customer service, brand marketing, consumer insights, or retail operations

• Experience in customer feedback analysis, customer journey mapping, VOC/NPS/CSAT reporting, service improvement, or related customer experience activities

• Bachelor’s degree in Marketing, Business Administration, Communications, Psychology, or related field