Customer Experience Director — Equity & Bonus

Gratitude Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A dynamic company in customer service is looking for a Customer Service Manager in Quezon City. This role involves leading the customer service team to achieve goals and enhance customer satisfaction. Candidates should have a Bachelor's degree and 3 to 5 years of experience in customer service management. Key qualities include exceptional leadership, strong problem-solving abilities, and a focus on training and team development. The position is on-site and offers competitive perks such as health insurance and performance bonuses.

Qualifications

• Bachelor’s degree in Business Administration or related field required.
• 3–5 years of experience in customer service management.
• Strong work ethic required for successful team leadership.

Responsibilities

• Lead the customer service team to achieve departmental goals.
• Develop strategies to improve customer service processes.
• Analyze customer feedback to identify areas for improvement.
• Train and mentor staff for high performance.
• Foster relationships with stakeholders for effective communication.

Skills

Proficient in English Language

Strong customer service

Problem-solving skills

Exceptional leadership qualities

Technical skills

Sales pitching and closure

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration or a related field

Job description

A dynamic company in customer service is looking for a Customer Service Manager in Quezon City. This role involves leading the customer service team to achieve goals and enhance customer satisfaction. Candidates should have a Bachelor's degree and 3 to 5 years of experience in customer service management. Key qualities include exceptional leadership, strong problem-solving abilities, and a focus on training and team development. The position is on-site and offers competitive perks such as health insurance and performance bonuses.