Hybrid Food Delivery Support Specialist

Enshored Inc.; Pasig; Hybrid; PHP 246,000 - 357,000; Full time

Job summary

Enshored Inc. is seeking a Customer Service Representative (Food Delivery Account) to support customers via phone, email, and chat. You will address inquiries, resolve concerns, and ensure a positive experience while supporting a fast-paced food delivery service.

The role requires 1 year of CSR experience, strong English skills, and the ability to handle multiple tasks across systems. The position follows a hybrid work setup with shifting schedules including nights, weekends, and holidays.

Qualifications

• 1 year of CSR experience in a BPO or call center.
• Experience supporting an international food delivery account is a plus.
• Strong English communication skills, both written and verbal.
• Excellent problem-solving abilities and good customer handling skills.
• Comfortable navigating multiple systems and managing various tasks simultaneously.
• Willing to work shifting schedules, including night shifts, weekends and holidays.

Responsibilities

• Provide responsive and reliable customer support via phone, email, and chat.

Skills

Customer service

English proficiency

Problem solving

Multitasking

Job description

Enshored Inc. is seeking a Customer Service Representative (Food Delivery Account) to support customers via phone, email, and chat. You will address inquiries, resolve concerns, and ensure a positive experience while supporting a fast-paced food delivery service.

The role requires 1 year of CSR experience, strong English skills, and the ability to handle multiple tasks across systems. The position follows a hybrid work setup with shifting schedules including nights, weekends, and holidays.