Customer Experience Champion I

RealPage, Inc.; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

RealPage, Inc. is seeking a Customer Experience Advocate I to handle transactions from clients, residents, and consumers. The role emphasizes identifying needs, recording issues, and delivering timely resolutions while collaborating with other departments to boost loyalty.

Candidates should have strong communication, problem‑solving skills, and proficiency with MS Office tools. Weekend availability may be required in this fast-paced, customer-focused environment.

Qualifications

• High School graduate; some higher education preferred.
• 2+ years of customer service/call center experience.
• Minimum of 6 months experience as a CXA.

Responsibilities

• Advocate for exceptional customer experience and remove roadblocks.
• Provide prompt, accurate, and knowledgeable responses to inquiries and complaints.
• Respond to voice and non-voice transactions and service Front Office/Resident Solutions products.
• Maintain ownership of issues from receipt to resolution.
• Utilize reference materials to provide accurate information and knowledge.
• Document tasks and customer interactions as required.
• Follow up to ensure satisfaction and identify improvement opportunities.

Skills

Customer service

Communication

Problem-solving

MS Office

Outlook

Attention to detail

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Proprietary systems

CRM systems

Job description

RealPage, Inc. is seeking a Customer Experience Advocate I to handle transactions from clients, residents, and consumers. The role emphasizes identifying needs, recording issues, and delivering timely resolutions while collaborating with other departments to boost loyalty.

Candidates should have strong communication, problem‑solving skills, and proficiency with MS Office tools. Weekend availability may be required in this fast-paced, customer-focused environment.