Customer Experience Advocate I: Resolve & Delight

Realpage; Pasig; Presencial; PHP 279.000 - 391.000; Jornada completa

Descripción de la vacante

RealPage is seeking a Customer Experience Advocate I to handle voice and non-voice interactions, resolve issues, and ensure high customer satisfaction. You will record inquiries accurately, work across departments, and drive loyalty by removing roadblocks in the customer journey.

Weekend availability and strong communication are essential. The position emphasizes proactive problem solving, technologically proficient use of Office tools, and a professional, customer-focused demeanor in a

Formación

• Experience delivering excellent customer service.
• Strong verbal and written communication skills.
• Willing to work flexible hours including weekends.
• Detail-oriented with problem-solving abilities.
• Proficient with Microsoft Office and proprietary systems.
• Ability to document interactions accurately.

Responsabilidades

• Advocate for exceptional customer experience and remove roadblocks.
• Provide prompt, accurate responses to inquiries and complaints.
• Handle voice and non-voice transactions and service RealPage products.
• Maintain ownership of issues from receipt to resolution.
• Utilize reference materials to stay updated on product procedures.
• Document customer interactions thoroughly.
• Follow up to ensure satisfaction and drive improvements.
• Collaborate with other departments to improve loyalty.

Conocimientos

Customer service

Call center experience

CCA experience

Verbal/written communication

Educación

High School Graduate

Bachelor's degree preferred

Herramientas

Microsoft Office (Outlook, Excel, Word)

Descripción del empleo

RealPage is seeking a Customer Experience Advocate I to handle voice and non-voice interactions, resolve issues, and ensure high customer satisfaction. You will record inquiries accurately, work across departments, and drive loyalty by removing roadblocks in the customer journey.

Weekend availability and strong communication are essential. The position emphasizes proactive problem solving, technologically proficient use of Office tools, and a professional, customer-focused demeanor in a