Customer Experience Advocate I: End-to-End Support

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

RealPage Philippines, Inc. is seeking a Customer Experience Advocate (CXA I) to handle voice and non-voice transactions from RealPage clients, including Property Management Companies, residents and customers seeking assistance with RealPage products.

You will respond promptly, record issues and provide resolutions, while liaising with departments to ensure overall customer experience and loyalty. The role requires excellent communication, problem solving and a solid understanding of Front Office

Qualifications

• High School Graduate or some higher education preferred (Bachelor's degree).
• 2+ years of customer service / call center experience.
• Minimum of 6 months Experience as CCA.

Responsibilities

• Must advocate for exceptional customer experience, by removing identified roadblocks that hinder a seamless end to end customer journey
• Provide exceptional customer service through prompt, accurate, and knowledgeable responses to customer inquiries and complaints
• Respond to transactions (voice and/or non-voice) and assists with servicing transactions within assigned Front Office and Resident Solutions products and services.
• Must have solid understanding of the assigned Front Office and Resident Solutions products and services
• Maintain ownership of customer issues from receipt of the initial request to resolution
• Manges and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Utilizes reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge.
• Documents tasks and customer interactions as required
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Proactively utilize customer feedback to identify opportunities for improvement

Skills

Customer service

Communication

MS Office

Weekend availability

Problem solving

Education

High School graduate or some higher education (Bachelor's degree)

Tools

MS Office Suite

Job description

RealPage Philippines, Inc. is seeking a Customer Experience Advocate (CXA I) to handle voice and non-voice transactions from RealPage clients, including Property Management Companies, residents and customers seeking assistance with RealPage products.

You will respond promptly, record issues and provide resolutions, while liaising with departments to ensure overall customer experience and loyalty. The role requires excellent communication, problem solving and a solid understanding of Front Office