Insurance Care Specialist I

RealPage, Inc.; Manila; On-site; PHP 246,000 - 357,000; Full time

Job summary

RealPage, Inc. is seeking a Customer Care Associate I to handle inbound calls from residents needing assistance with RealPage Insurance products. You will respond quickly, identify needs, log issues in the CRM, and aim for high first-call resolution.

You will assist with payments, billing issues, website troubleshooting, and some claims and coverage inquiries, while maintaining professional service and timely responses. Strong communication and computer skills are essential.

Qualifications

• Excellent customer service and verbal/written communication skills.
• Able to type at least 30 words per minute with accurate data capture.
• Strong computer skills and proficiency with Microsoft Office.
• Experience in a call center or customer service role preferred but not required.

Responsibilities

• Handle inbound calls from residents requiring assistance with RealPage Insurance products.
• Record all issues in the CRM and ensure high first-call resolution.
• Assist with payments, billing inquiries, website troubleshooting, and some claims & coverage inquiries.
• Adhere to regulatory and internal policies; meet service levels and document interactions.

Skills

Customer service

Communication

Typing speed 30 WPM

Problem solving

Attention to detail

Professional demeanor

Tools

Outlook

Excel

Word

Job description

RealPage, Inc. is seeking a Customer Care Associate I to handle inbound calls from residents needing assistance with RealPage Insurance products. You will respond quickly, identify needs, log issues in the CRM, and aim for high first-call resolution.

You will assist with payments, billing issues, website troubleshooting, and some claims and coverage inquiries, while maintaining professional service and timely responses. Strong communication and computer skills are essential.