Customer Experience Champion

Boldr; Tacloban; On-site; PHP 201,000 - 268,000; Full time

Job summary

Boldr is seeking a Customer Advocate in the Philippines to interact with customers, resolve inquiries, and handle complaints with professionalism and empathy. You will collaborate with internal and external teams to ensure timely support, accurate information, and high customer satisfaction across channels.

The role emphasizes problem tracking, escalation when needed, and continual process improvement while staying aligned with Boldr's values of authenticity, curiosity, and dynamism.

Qualifications

• 6 months to 1 year of customer service experience (email, phone, or chat).
• Familiarity with cloud-based apps (Google Drive, Sheets, Docs) and MS Office.
• Excellent reading, verbal, and written communication skills.
• Strong phone contact handling skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in writing.
• Aptitude to quickly learn and navigate new technology.

Responsibilities

• Interact with customers to provide accurate information with empathy and professionalism.
• Track and document issues, prioritizing, tracking, and resolving them.
• Escalate issues promptly to meet internal and external expectations.
• Identify opportunities for process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Stay updated on product and service knowledge with the external team.

Skills

Customer service

Communication

Phone handling

Problem tracking

Empathy

Adaptability

Customer Experience

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is seeking a Customer Advocate in the Philippines to interact with customers, resolve inquiries, and handle complaints with professionalism and empathy. You will collaborate with internal and external teams to ensure timely support, accurate information, and high customer satisfaction across channels.

The role emphasizes problem tracking, escalation when needed, and continual process improvement while staying aligned with Boldr's values of authenticity, curiosity, and dynamism.