Customer Advocate: Empathy-Driven Support & Solutions

Boldr Impact; Pasig, Tacloban; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Boldr is seeking a Customer Advocate in Pasig, Philippines. You will interact with customers to address inquiries and resolve complaints regarding our clients' products and services, delivering timely, professional support.

You will collaborate with internal and external teams to ensure customer needs are met. The ideal candidate has 6 months to 1 year of customer service experience, basic skills with Google Drive/Sheets/Docs and MS Office, strong communication, and the ability to learn quickly.

Qualifications

• 6 months to 1 year of customer service experience
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• Ability to understand and communicate complex ideas to customers, both verbally and in written form

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Skills

Curious and authentic

Analytical and critical thinker

Passionate about client satisfaction

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is seeking a Customer Advocate in Pasig, Philippines. You will interact with customers to address inquiries and resolve complaints regarding our clients' products and services, delivering timely, professional support.

You will collaborate with internal and external teams to ensure customer needs are met. The ideal candidate has 6 months to 1 year of customer service experience, basic skills with Google Drive/Sheets/Docs and MS Office, strong communication, and the ability to learn quickly.