Customer Advocate: Empathy-Driven Support Specialist

Boldr; Leyte; On-site; PHP 240,000 - 420,000; Full time

Job summary

Boldr in the Philippines is hiring a Customer Advocate to interact with customers, address inquiries, and resolve complaints about our clients’ products and services. You will collaborate with internal teams to provide timely, professional support.

We value curiosity and empathy. Requirements include 6–12 months in customer service, basic knowledge of Google Drive/Sheets/Docs and MS Office, excellent reading, verbal and written communication, and the ability to explain complex ideas clearly.

Qualifications

• 6–12 months of customer service experience (email, phone or chat)
• Basic knowledge of cloud-based apps (Google Drive/Sheets/Docs) and MS Office
• Excellent reading, verbal and written communication skills
• Strong phone handling skills
• Ability to explain complex ideas clearly to customers

Responsibilities

• Interact with customers to provide accurate information with empathy and professionalism
• Track problems and ensure issues are documented, prioritized, tracked, and resolved
• Escalate issues promptly to meet expectations
• Identify opportunities for process improvement
• Deliver service excellence and maximize customer satisfaction

Skills

Curious

Authentic

Analytical thinker

Customer-focused

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr in the Philippines is hiring a Customer Advocate to interact with customers, address inquiries, and resolve complaints about our clients’ products and services. You will collaborate with internal teams to provide timely, professional support.

We value curiosity and empathy. Requirements include 6–12 months in customer service, basic knowledge of Google Drive/Sheets/Docs and MS Office, excellent reading, verbal and written communication, and the ability to explain complex ideas clearly.