Customer Experience Ambassador [Mandaluyong]

Globe Telecom; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Customer Service and Sales professional to support customers across digital channels and in-store interactions. You will assist customers on their journey, manage sales and service processes, and handle inventory-related tasks as part of a dynamic team.

The ideal candidate has 3–5 years in sales or customer-facing roles, a Bachelor's degree, and strong communication and problem-solving skills. Weekend/holiday shifts may be required.

Qualifications

• Bachelor's degree required.
• 3–5 years in sales and customer-facing roles.
• Willing to work weekends/holidays.
• Basic proficiency with CRM tools or POS systems.
• Strong interpersonal and communication skills; active listening.
• Problem-solving ability.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Bachelor's Degree

Sales experience

Customer-facing

Communication

Active listening

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.