Customer Experience Center Manager

Regus; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

IWG in Manila is seeking a Customer Services Manager to own and drive the performance of your centre. You’ll be empowered to run the space as your own business and lead a small, motivated team to meet targets.

Your role includes guiding tours for prospective clients, upselling to existing customers, and ensuring every guest experiences world-class service that turns them into brand ambassadors for the team and IWG.

Qualifications

• Ideally, you’ll have experience delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre, store, restaurant or any site with high customer focus.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Ensuring customers receive world-class service and become brand ambassadors.

Job description

IWG in Manila is seeking a Customer Services Manager to own and drive the performance of your centre. You’ll be empowered to run the space as your own business and lead a small, motivated team to meet targets.

Your role includes guiding tours for prospective clients, upselling to existing customers, and ensuring every guest experiences world-class service that turns them into brand ambassadors for the team and IWG.