Customer Experience Centre Manager

International Workplace Group plc; Panglao; On-site; PHP 600,000 - 900,000; Full time

Job summary

International Workplace Group plc is seeking a Customer Services Manager to lead our on-site centre and drive performance across all activities. You will have autonomy and resources to run your centre as your own business, with a wide range of responsibilities from day-to-day operations to customer facing initiatives.

You will welcome tours for prospective customers, upsell to existing clients, and ensure world-class service that turns customers into brand ambassadors for you, your team and IWG.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

Job description

International Workplace Group plc is seeking a Customer Services Manager to lead our on-site centre and drive performance across all activities. You will have autonomy and resources to run your centre as your own business, with a wide range of responsibilities from day-to-day operations to customer facing initiatives.

You will welcome tours for prospective customers, upsell to existing clients, and ensure world-class service that turns customers into brand ambassadors for you, your team and IWG.